About

Definitions:

Hirer" means the lead name on the booking, and named in the confirmation;

"Party" means the Hirer and the entire group of people staying in the property, the names of whom are confirmed with the Landlord at the time of booking.;

"Landlord" means Richard & Lynn Dixon, Riggside, Portinscale, Keswick, Cumbria CA12 5RW

1. Agreement

• 1.1 The making of a booking and receipt of the Confirmation will form an agreement on these terms;
  • 1.1.1 for the rental of the property by the Hirer; and
  • 1.1.2 for the provision to the Hirer by The Landlord of additional services and/or products specified in the Confirmation.
• 1.3 Any breakages or damage must be reported to The Landlord and paid for as soon as reasonably practicable after they have occurred.
• 1.4 The Hirer is held responsible for the behaviour of the party and for the condition in which the property is left at the end of the stay.
• 1.5 No change in the identity of any member of the party may take place without the prior written consent of the landlord.
• 1.6 The Hirer must be over 18 years of age and any member of the party who has not attained the age of 18 must be accurately disclosed on booking.
• 1.7 Group single sex bookings of more than 4 people are not accepted unless declared at time of booking and by with prior arrangement with the Landlord.

2. Payment Terms

• 2.1 If the booking is made more than 8 weeks before the start of the holiday, the Hirer must pay:
  • 2.1.1 A third of the Agreed Rent.
  • 2.1.2 Any additional extras e.g., cot, high chair, towels etc.
• 2.2 If the booking is made within 8 weeks of the start of the holiday the Hirer must pay the whole of the Agreed Rent and any additional extras that are required when the booking is made.
• 2.3 If the booking is for less than 7 nights, then 50% of the whole of the agreed rent is payable at the time of booking.
• 2.4 The final balance payment is due 8 weeks before the start of the holiday.

3. Occupancy

• 3.1 In order that the property can be thoroughly inspected between lets, holidays commence at 3.00pm on the day of arrival and terminate at 10.00am on departure day.
• 3.2 The property is offered only on the understanding that no more than the maximum number of people as indicated in the Property details shall use it. As The Landlord reserves the right to refuse or curtail any booking where it subsequently transpires that the information has been withheld in relation to numbers in the Party or its composition. The Landlord also reserve the right to make any booking subject to a good housekeeping deposit being received when requested against inventory and cleaning , refundable after the holiday, less any damaged or missing items and less any other than normal cleaning by The Landlord being necessary.

4. Pets

• 4.1 Pets are not permitted at the property.

5. Linen

Linen is supplied as per the Property details. Where towels are not included a towel hire service may be available on request at an extra charge payable by the Hirer to The Landlord.

6. Liability

No liability is accepted in respect of loss or damage to the Hirer or any member of the Party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party. This does not exclude liability for the actions of employees, agents or subcontractors of The Landlord or the Property owner.

7. Complaints

• 7.1 If, upon arrival the Hirer considers there are reasonable grounds for complaint about the Property, the Hirer must contact The Landlord immediately so that, appropriate action can be taken where practicable. If a reason for complaint arises during the holiday, the Hirer must similarly contact The Landlord as soon as the problem arises. No complaints will be considered after completion of the holiday, unless they were raised when they arose.
• 7.2 Whilst The Landlord will where practicable attend to repairs to the Property during the holiday, it cannot guarantee to do so and no refunds will be granted should any disrepair occur and not be immediately rectified.

8. Access

The owner of the Property, his/her/its representatives, and The Landlord must be allowed access to the Property at any reasonable time including for essential maintenance, other emergencies or annual The Landlord Quality Grading inspection. Wherever possible, prior arrangements will be made.

9. Charges by the Hirer

Immediately upon receipt of the Confirmation from The Landlord, the Hirer should check the details and notify THE LANDLORD immediately of any corrections that should be made. The Landlord reserves the right to charge the Hirer a fee to administer/correct any error by the Hirer.

10. Cancellation by the Hirer

• 10.1 holiday cancellation insurance is not provided by The Landlord and is not included in the price of the holiday. The Hirer should ensure that suitable holiday/travel/cancellation insurance is available from a source regulated by the Financial Services Authority.
• 10.2 The Hirer must notify The Landlord immediately and in writing of any intention to cancel. The cancellation only takes effect when The Landlord has received written confirmation from the Hirer. If the Hirer cancels, it is still liable for the payment of any outstanding fees.
• 10.3 The Landlord shall seek to obtain a replacement booking for the Property at the best possible price but not necessarily the Agreed Rent. If the Property is re-let, monies received by The Landlord from the replacement Hirer for the re-let holiday, less a handling charge of £50, will be refunded to you within 2 weeks of the re-let holiday taking place.
• 10.4 If The Landlord is unable to re-let the Property for the period of the cancelled holiday, all monies paid by the Hirer to The Landlord shall be retained by The Landlord.
• 10.5 No refunds will be given on cancelled short break holidays or last minute bookings, whether or not the Property is re-let. 10.6 The Landlord reserves the right to ask for written evidence of cancellation insurance being obtained by the Hirer.

11. Cancellation by THE LANDLORD

In the event that the property becomes unavailable due to reasons beyond The Landlord's control, The Landlord will refund all monies in full and The Landlord shall not be under any other liability. The Landlord accepts no liability for adverse weather conditions which may affect public roads and access to the Property and shall not be obliged to offer any refund in those circumstances.

12. Loss of property and Nuisance

• 12.1 The Landlord regrets that it cannot accept liability for any lost property left behind at the Property. The Landlord will make every reasonable effort to return lost property that comes into its possession and can to its satisfaction be identified on receipt of full payment for the registered post required to return it to the Hirer.
• 12.2 As far as practicable The Landlord will advise the Hirer in advance of any situation which may affect the holiday. However, The Landlord accepts no liability for any disturbance which may occur and is outside of its control. Hirers should understand that neighbours of the Property are not obliged to advise The Landlord of any work/disturbance they may be undertaking as long as this is within legal limits.

13. Payment

Payments will be accepted by bank transfer or cheque.

14. Property Information

Whilst every effort is made to ensure that the accuracy of information given either orally or written and all representations are made in good faith, no such representations will create any liability on the part of The Landlord. Bookings are accepted on the understanding that the Hirer has read the description of the Property on the current Website.

15. Website accuracy

Whilst to the best of The Landlord's knowledge the details relating to any Property described on the Website were correct at the time of publishing. The Landlord reserves the right to make alterations to the Website at any time and shall where practicable inform the Hirer of any such alterations affecting the booking. The Landlord cannot accept responsibility for any changes to, or closure of any area amenities or attractions (including any interruption to services offered by a third party mentioned on the Website including Wi-fi, broadband, Television and mobile phone reception). Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours and is provided for pleasure not for business. Bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wi-Fi.

16. Governing Law & Jurisdiction

The agreement shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings may be brought in any court of competent jurisdiction in England and Wales.

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Our website address is: https://riggsidekeswick.com

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Is there somewhere to dry clothes?

The most common question asked by visitors to the Lake Districts! Yes, wet clothes can be dried in the utility room.

Where is the nearest supermarket?

There is a Co-op and Booths Supermarket in Keswick as well as several butchers and bakers.

What if I need to receive mail or e-mails whilst I’m on holiday?

Mail is delivered Monday to Saturday. There is also full fibre broadband and wi-fi in the property, the password is provided in the home book. 

Can I bring my dog?

No, sorry Riggside is a pet free property.

What laundry facilities are there?

There is a washing machine and a tumble dryer in the utility room.

Does the house have central heating in every room?

Yes, all room radiators also have thermostatic values fitted.

Does the house have a TV and DVD player?

There is a Smart TV & DVD player in the living room (with a large collection of DVD’s), also TV in the open plan kitchen area and one in the master king room.

Is there a pub nearby?

Yes, The Farmers Arms is just at the bottom of the private road, about 80yards - servicing local beers and great food (they also offer take-away.